Frequently Asked Questions (FAQs)

 

Welcome to Aura of Surety’s Help Center
Here you’ll find answers to the most commonly asked questions about our skincare products, ordering process, shipping, and more.

 

Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery (COD) as well as Advance Payment options. You can choose your preferred method at the time of order confirmation.

 

How long does delivery take?

Orders are usually delivered within 3 to 4 working days across Pakistan. Delivery time may vary slightly depending on your location or during public holidays.

 

Are your products really 100% natural and organic?

Absolutely. At Aura of Surety, we are committed to offering 100% natural and organic skincare products. We use ethically sourced, safe, and skin-friendly ingredients to ensure purity and effectiveness.

 

Can I return a product if it’s damaged or incorrect?

Yes. If you receive a damaged or wrong product, you can request a refund or exchange within 2 days of delivery.
👉 Important: You must record an unboxing video as proof. No claim will be accepted without it.

 

Do your products suit all skin types?

Our formulations are carefully designed for a variety of skin types, including sensitive skin. However, we always recommend doing a patch test before full use, especially if you have allergies or skin conditions.

 

Is there any delivery fee?

Delivery charges may apply depending on your location and order size. The exact amount will be communicated to you during order confirmation.

 

How can I place an order?

You can place an order through:

Our website: Aura Of Surety

WhatsApp by messaging us directly at +92 344 0683266
We’ll confirm your details and payment method before processing the order.

 

What payment methods are available?

We offer:

Cash on Delivery (COD)

Advance Payment (Full or 50%) via bank transfer or other methods (shared during order process)

 

How will I know if my order is confirmed?

You will receive an order confirmation message on WhatsApp or SMS once we receive your payment or confirmation of COD.

 

Still have questions?

No problem! We’re here to help.
📧 Email: customersupport@auraofsurety.com
📱 WhatsApp: +92 344 0683266